Responsible Gaming
at tr99
tr99 is committed to providing a safe, fair, and enjoyable betting environment for all players in Bangladesh. Our responsible gaming programme gives you the tools and knowledge you need to stay in control — every session, every day.
Six Ways tr99 Keeps You Safe
tr99 has built a comprehensive set of player protection tools directly into the platform. Every registered player can access these features at no cost, at any time, from anywhere in Bangladesh — whether you are in Dhaka, Chittagong, Sylhet, or Rangpur.
Set daily, weekly, or monthly deposit caps on your tr99 account. Once a limit is set, it takes effect immediately. Increases require a 24-hour cooling-off period before they activate, giving you time to reflect.
Set a maximum session duration so that tr99 automatically alerts you when you have been playing for your chosen period. Regular breaks help you maintain perspective and make better decisions.
Take a short break from tr99 for 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is temporarily suspended and no deposits or wagers can be placed. Promotional communications are also paused.
Exclude yourself from tr99 for a period of 6 months, 1 year, 3 years, or permanently. Self-exclusion is a firm commitment — it cannot be reversed during the chosen period. All marketing is stopped immediately.
Define a maximum loss threshold per day, week, or month. When your net loss reaches the set limit, tr99 will automatically prevent further wagers until the limit period resets — protecting your bankroll automatically.
Enable periodic reality check notifications that remind you how long you have been playing and how much you have wagered during the current session. These pop-up reminders appear at intervals you choose — from every 15 minutes to every hour.
Our Commitment to Safe Play
tr99 believes that gambling should be an enjoyable leisure activity — one that adds excitement to watching cricket, spinning a slot reel, or sitting at a live baccarat table. For the great majority of our players across Bangladesh, that is exactly what it is. But tr99 also recognises that for a small number of people, gambling can become a problem that affects their finances, relationships, and mental health.
Our responsible gaming programme exists to protect those players and to ensure that tr99 is never a platform that profits from harm. We approach player safety not as a regulatory checkbox but as a genuine organisational value. Every member of the tr99 team — from product developers to customer support agents — is trained to identify signs of problem gambling and to respond in a way that puts the player's wellbeing first.
Responsible gaming at tr99 is built around three principles: prevention (giving players tools to stay in control before problems develop), early intervention (identifying at-risk behaviour through account monitoring and proactively reaching out), and support (providing a clear, compassionate path to help for anyone who needs it).
tr99 does not send unsolicited bonus offers or promotional communications to players who have activated any responsible gaming restriction on their account. We do not use dark patterns or manipulative design techniques to encourage excessive play. And we do not permit players to deposit or wager amounts that exceed the limits they have set for themselves — those limits are enforced at the platform level, not merely as advisory suggestions.
— Prevention: tools to stay in control
— Early Intervention: proactive monitoring
— Support: compassionate help pathways
No marketing is sent to players with active responsible gaming restrictions.
18+ Age Restriction Policy
tr99 operates a strict 18+ policy with no exceptions. Gambling is not appropriate for minors, and tr99 takes every reasonable step to ensure that individuals under the age of 18 cannot access the platform or its services. This is both a legal obligation and a moral one that tr99 takes seriously.
Age Verification at Registration
Every new tr99 account applicant must declare their date of birth during registration. Players who declare a date of birth indicating they are under 18 years of age are automatically rejected and cannot proceed with account creation. Date of birth information is verified against identity documents submitted as part of the KYC process.
KYC Document Checks
As part of our standard Know Your Customer process, tr99 requests a copy of a government-issued identity document — such as a Bangladesh National Identity Card (NID), passport, or driving licence — from every player before their first withdrawal is approved. This verification confirms the player's age, identity, and residential address. Any account where the player cannot confirm they are 18 or older will be permanently closed and any funds returned.
Parental Controls
tr99 strongly encourages parents and guardians to use parental control software to prevent minors from accessing online gambling websites. Widely available tools such as Net Nanny, Qustodio, and built-in device parental controls can be configured to block access to gambling platforms. If you are a parent and believe a minor may have accessed tr99 using your device or payment method, contact our support team immediately at . Do not leave devices logged in to your tr99 account where minors could access them.
It is illegal for anyone under the age of 18 to register or play on tr99. Attempting to create an account while underage is a violation of our Terms & Conditions and may be reported to the appropriate authorities. All age misrepresentations are investigated and accounts are permanently closed.
— Bangladesh NID card
— Passport (any nationality)
— Driving licence
— Facial verification (live selfie)
Documents are stored encrypted and shared only with authorised compliance staff.
Recognising Problem Gambling
Problem gambling can develop gradually, and it is not always easy to recognise in yourself or in someone close to you. tr99 wants every player in Bangladesh to be able to identify the warning signs early — because the earlier a problem is recognised, the easier it is to address.
Gambling becomes a problem when it is no longer driven by enjoyment but by a compulsion that is difficult to resist, or when it begins to negatively affect your finances, work, family relationships, or mental health. Common warning signs include chasing losses (continuing to gamble in an attempt to win back money already lost), gambling with money that was intended for essential expenses, lying to family members about the time or money spent gambling, feeling anxious or irritable when not gambling, and borrowing money to fund gambling activity.
If you recognise any of the following signs in your own behaviour, we encourage you to use tr99's responsible gaming tools immediately and to reach out to our support team for guidance. Seeking help is a sign of strength, not weakness.
Warning Sign Checklist
If you answer "yes" to three or more of these, we strongly encourage you to take a break and contact our support team.
Deposit Limits & Budget Controls
One of the most effective ways to maintain control over your gambling is to set a strict budget in advance and to use tr99's deposit limit tools to enforce that budget automatically. Deposit limits are one of the cornerstones of tr99's responsible gaming framework, and we make them easy to set and hard to impulsively remove.
tr99 allows players to set deposit limits on a daily, weekly, or monthly basis. Once a limit is active, tr99's payment processing system enforces it automatically — meaning that even if you attempt to deposit more via bKash, Nagad, Rocket, or Upay, the system will decline the transaction if it would exceed your chosen limit. There is no way to override an active limit mid-period.
Reducing a limit takes effect immediately. If you reduce your daily deposit limit from ৳5,000 to ৳2,000, that lower limit applies to your very next deposit attempt.
Increasing a limit is subject to a mandatory 24-hour cooling-off period before the higher limit becomes active. This deliberate friction is designed to prevent impulsive decisions made in the heat of a gambling session. If you request an increase and then change your mind within 24 hours, you can cancel the increase request and your original lower limit will remain in force.
In addition to deposit limits, tr99 also offers loss limits, which cap the total amount you can lose in a given period, and wager limits, which cap the total amount you can stake. Using deposit limits and loss limits together gives you a comprehensive budget control framework.
1. Log in to your tr99 account
2. Navigate to Account Settings
3. Select "Responsible Gaming"
4. Choose "Deposit Limits"
5. Enter your daily / weekly / monthly cap
6. Confirm — the limit activates immediately
Need help? Email and our team will set it for you.
| Tool | What It Controls | Period Options | Effective When Reduced | Status |
|---|---|---|---|---|
| Deposit Limit | Maximum amount you can deposit | Daily / Weekly / Monthly | Immediately | Available |
| Loss Limit | Maximum net loss allowed | Daily / Weekly / Monthly | Immediately | Available |
| Wager Limit | Maximum total stake amount | Daily / Weekly / Monthly | Immediately | Available |
| Session Time Limit | Maximum single session duration | 15 min – 4 hours | Next session | Available |
| Reality Check | Periodic in-session reminders | Every 15 / 30 / 60 min | Immediately | Optional |
Time-Out & Cooling-Off Periods
Sometimes the best thing you can do is step away from the platform for a defined period. tr99's time-out feature lets you suspend your account for a short duration — giving yourself space to recharge, reassess, and return to gambling from a healthier mindset if and when you choose.
A time-out is different from self-exclusion. It is a short-term pause rather than a long-term commitment, and it is designed for players who feel they need a brief break rather than an extended period away from gambling. During a time-out, your tr99 account is suspended — no deposits can be made, no bets can be placed, and no access to games is permitted. Any pending withdrawals already approved before the time-out was activated will continue to be processed normally.
tr99 offers time-out periods of 24 hours, 48 hours, 7 days, and 30 days. The time-out cannot be cancelled once it has been activated — this is intentional. The fixed duration removes the temptation to end the break early during a moment of impulsive thinking. Once the time-out period expires, your account will automatically become accessible again without any action required on your part.
During any active time-out, tr99 will also suspend all marketing communications to your registered email address and mobile number. You will not receive bonus offers, game promotions, or any other marketing material until after your time-out has ended and you have not applied any further restrictions.
To activate a time-out, visit the Responsible Gaming section of your account settings, or contact our support team at and a team member will activate it on your behalf within minutes.
— 24 Hours
— 48 Hours
— 7 Days
— 30 Days
Once activated, a time-out cannot be cancelled before its expiry. This is by design — to give you a genuine, uninterrupted break.
— Account login is suspended
— All deposits are blocked
— All wagering is blocked
— All marketing is paused
— Pending withdrawals continue normally
Self-Exclusion Programme
Self-exclusion is the most powerful responsible gaming tool available at tr99. It is designed for players who recognise that their gambling has become a problem and who want to make a firm, extended commitment to stop. If you are considering self-exclusion, we commend your decision — it takes courage and self-awareness to take this step.
When you self-exclude from tr99, your account is suspended for the period you choose. During self-exclusion, tr99 will make every reasonable effort to ensure that you cannot access the platform — including blocking login attempts, refusing to re-activate the account, and removing you from all marketing lists immediately and permanently for the duration of the exclusion.
tr99 offers self-exclusion periods of 6 months, 1 year, 3 years, and permanent exclusion. Permanent exclusion is exactly what it says — it cannot be reversed. For the timed exclusion periods, a request to reactivate the account can be submitted at the end of the exclusion term, but tr99 will apply a mandatory 7-day review delay before reactivation is completed, giving you additional time to reflect.
Self-exclusion requests submitted by email to are processed within a maximum of 24 hours of receipt. In the meantime, if you need your account suspended urgently, a member of our support team can apply a temporary suspension while the full self-exclusion is being processed.
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1Make the decision Recognise that gambling has become a problem and commit to taking a break. This is the most important step.
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2Contact tr99 Support Email or use the in-app chat to request self-exclusion. State the duration you want: 6 months, 1 year, 3 years, or permanent.
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3Confirm your identity Our team will verify your identity against your registered account details to ensure the exclusion is applied to the correct account.
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4Exclusion activated within 24 hours Your account will be suspended, all marketing stopped, and a confirmation email sent to your registered address. Login attempts during the exclusion period will be blocked.
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5Seek additional support We strongly encourage players who self-exclude to also seek professional counselling or support from a trusted family member or friend. Our support team can provide guidance on available resources.
— Cannot be reversed during the chosen period
— All marketing is stopped immediately
— Login attempts are blocked
— No deposits or wagers permitted
— 7-day review delay applies before reactivation after timed periods
If you attempt to circumvent a self-exclusion by creating a new account, that account will also be closed and any funds held pending investigation.
— 6 Months
— 1 Year
— 3 Years
— Permanent (irreversible)
Request via email:
Processing time: within 24 hours
Support Resources & Getting Help
tr99 is an online platform, not a counselling service — and we want to be honest about that. While our support team is trained to respond to responsible gaming concerns with empathy and practical assistance, there are situations where professional mental health or financial counselling is the right next step. We actively encourage players who are struggling to seek that help.
tr99 Support Team
Our dedicated support team is available 24 hours a day, 7 days a week, in English. You can reach us at . When contacting us about a responsible gaming matter, please mention this in your first message so that your enquiry is routed to a team member who specialises in player protection. All responsible gaming communications are treated with complete confidentiality.
Family and Friends
If you are concerned about the gambling behaviour of a family member or friend in Bangladesh, you can contact tr99's support team to discuss the situation. While we cannot share account information with third parties, we can provide guidance on how to approach the conversation and what steps the affected person can take. In some circumstances, and with the account holder's consent, we can apply protective restrictions on their behalf.
Professional Counselling
We strongly encourage players who feel that gambling has become a significant problem to speak with a qualified mental health professional or counsellor. In Bangladesh, mental health support is available through hospitals including the National Institute of Mental Health (NIMH) in Dhaka, as well as through private counselling services in major cities including Chittagong, Sylhet, and Khulna. Trusted international helplines that provide online and phone-based support in English are also available to players in Bangladesh.
Financial Counselling
If gambling has created financial difficulties, speaking with a financial adviser or debt counsellor can help you develop a realistic plan to manage and recover from those difficulties. Many banks in Bangladesh — including BRAC Bank, Dutch-Bangla Bank, and City Bank — offer customer support services that can help customers understand their financial options. tr99 can pause or permanently close your account to prevent further financial exposure while you seek financial advice.
Email:
Available: 24/7, 365 days a year
Language: English
Response time: typically within 1 hour (BST, UTC+6)
For urgent responsible gaming requests, please mark your email subject line: "RESPONSIBLE GAMING — URGENT"
— Immediate account suspension
— Deposit limit activation
— Self-exclusion processing
— Marketing opt-out
— Account closure and balance return
— Referral guidance for professional help
Safer Gambling Tips for BD Players
Whether you are a new tr99 player just getting started with cricket betting or a seasoned slots enthusiast, the following tips will help you keep gambling in its proper place — as a source of entertainment that sits comfortably within your budget and lifestyle.
- Set a budget before you start, not after. Decide how much you are comfortable losing — because losing is always a realistic outcome — before you open the tr99 platform. Use the deposit limit tool to make that budget hard-and-fast.
- Treat gambling as entertainment, not income. tr99 offers real-money games and sports betting, but no gambling outcome is guaranteed. Do not rely on gambling winnings to pay rent, bills, or other essential expenses.
- Never chase losses. If you have reached your session budget, stop — even if you feel certain that a win is just around the corner. Chasing losses is one of the primary drivers of problem gambling behaviour.
- Take regular breaks. Use tr99's session time limit and reality check features to remind yourself to step away from the screen periodically. A short break helps you reassess your session with a clearer head.
- Do not gamble when emotionally compromised. Avoid playing when you are stressed, angry, tired, grieving, or under the influence of alcohol or substances. Impaired emotional states lead to impaired decision-making at the tables and in the sportsbook.
- Keep gambling separate from your daily routine. Schedule your gaming sessions as you would any other leisure activity — with a defined start time, end time, and budget. Gambling that bleeds into work hours, family time, or sleep is a warning sign.
- Talk to someone you trust. If you are concerned about your gambling, share that concern with a trusted friend or family member. Isolation and secrecy are associated with more severe problem gambling outcomes.
- Use all available tools. tr99 has built deposit limits, loss limits, time-outs, reality checks, and self-exclusion for a reason. Use them — they are there to help you, not to restrict your enjoyment.
Remember: gambling at tr99 should always feel like a choice, never a compulsion. The moment it starts to feel like the latter, please use our tools or contact our support team. We are here to help — not to judge.
— Only gamble what you can afford to lose
— Set strict time and money limits in advance
— Never chase losses
— Take regular breaks every session
— Keep gambling fun — stop when it isn't
— Never gamble under emotional stress
— Tell someone if you are struggling
— Use tr99's responsible gaming tools
Play Responsibly at tr99
Ready to enjoy tr99's games and sports betting while staying in full control? Explore cricket betting, slots, live casino, and more — with our full suite of responsible gaming tools always at your fingertips.