tr99 Frequently
Asked Questions
Everything you need to know about tr99 — from registering your account and depositing via bKash or Nagad, to cricket betting rules, slot RTPs, bonus wagering, and our responsible gaming tools for players across Bangladesh.
This FAQ covers the most common questions asked by tr99 players in Bangladesh — covering account setup and KYC, deposits and withdrawals via bKash, Nagad, and Rocket, cricket and slots gameplay, bonus terms, and player safety. If you cannot find the answer you need below, our English-language support team is available 24 hours a day at .
Learn how to sign up, verify your identity with your Bangladesh NID, reset your password, and manage your tr99 account settings.
Answers on bKash, Nagad, and Rocket payments — minimum amounts, processing times, fees, and what to do if a transaction is delayed.
Cricket betting markets for BPL and IPL, slot RTP, live casino rules, mobile play, and how to confirm games are provably fair.
Welcome bonus details, wagering requirements explained, loyalty points, and how to check whether your active bonus covers sports or casino play.
Platform security, 18+ age policy, self-exclusion, deposit limits, and how to contact tr99 if gambling is causing you or someone you know harm.
Can't find your answer here? Our dedicated English-language support team is on hand around the clock to help players from Dhaka to Cox's Bazar.
Account & Registration
How do I create a tr99 account in Bangladesh?
Creating a tr99 account takes less than three minutes. Visit tr99.im, click the registration button, and fill in your username, password, email address, mobile number, and date of birth. You must be 18 or older to register. Once submitted, you will receive a verification message to confirm your mobile number, after which your account is active and ready to use.
What documents do I need to verify my tr99 account?
tr99 requires a government-issued photo ID for account verification — your Bangladesh National Identity Card (NID), passport, or driving licence are all accepted. You will also need to provide a selfie for facial verification. Documents are reviewed by our compliance team within 24 hours. Verified accounts enjoy faster withdrawals and higher transaction limits.
Can I have more than one tr99 account?
No. tr99 strictly permits one account per person. Duplicate accounts are flagged automatically by our system and will be closed, with any associated funds held pending review. If you have accidentally created a second account, contact support at immediately to resolve the situation before it affects your ability to withdraw.
I forgot my tr99 password — how do I reset it?
On the tr99 login page, click "Forgot Password" and enter your registered email address or mobile number. A secure reset link or OTP will be sent to you within a few minutes. Follow the instructions to set a new password. If you no longer have access to your registered email or phone, contact our 24/7 support team at with your account details.
How do I close my tr99 account permanently?
To permanently close your tr99 account, send a written request to from your registered email address. Our team will process the closure within 48 hours. Any remaining balance will be refunded to your verified payment method before the account is closed. If the reason for closure is gambling-related harm, we can also process a self-exclusion instead — please mention this in your message.
Deposits & Withdrawals
How do I deposit money into my tr99 account using bKash?
To deposit via bKash on tr99, log in to your account and navigate to the Deposit section. Select bKash as your payment method, enter the amount you wish to deposit, and follow the on-screen instructions to complete the transaction using your bKash mobile number and PIN. bKash deposits are typically credited to your tr99 account within a few minutes of payment confirmation.
How long does a bKash deposit take on tr99?
bKash deposits on tr99 are processed in real time and are usually credited to your account within 1 to 5 minutes of a successful transaction. If your deposit has not appeared after 15 minutes, check that the bKash transaction was confirmed on your phone, then contact tr99 support at with your transaction reference number for immediate assistance.
What is the minimum deposit amount on tr99?
The minimum deposit on tr99 is ৳200 for most payment methods including bKash, Nagad, and Rocket. Some payment options may have a slightly higher minimum — the exact minimum for each method is displayed in the Deposit section of your account before you confirm the transaction. There are no deposit fees charged by tr99.
What is the minimum withdrawal amount on tr99?
The minimum withdrawal amount on tr99 is ৳500. Withdrawals below this threshold cannot be processed. To withdraw, your account must be fully verified with a valid ID document on file. tr99 does not charge a withdrawal processing fee, though your mobile banking provider (bKash, Nagad, or Rocket) may apply their standard transaction charges.
How long do tr99 withdrawals take to arrive?
tr99 processes withdrawal requests within 24 hours for verified accounts. Once approved by our payments team, bKash and Nagad transfers typically arrive within minutes. Rocket and bank transfer withdrawals may take 1 to 2 business days depending on the receiving institution. Withdrawals requested during Bangladesh Standard Time (BST, UTC+6) business hours tend to be processed fastest.
Can I withdraw to Nagad and Rocket as well as bKash?
Yes. tr99 supports withdrawals to bKash, Nagad, and Rocket. Your withdrawal must be sent to the same mobile banking account you used to deposit, as a security measure to prevent fraud. If you want to add or change a payment method, contact support at — additional identity verification may be required before the change is approved.
Are there any fees for deposits or withdrawals on tr99?
tr99 does not charge any fees for deposits or withdrawals. Your full deposited amount is credited to your account, and your full withdrawal amount is sent to your payment method. Note that your mobile banking provider — bKash, Nagad, Rocket, or Upay — may apply their own standard transaction or cash-out fees, which are outside tr99's control and responsibility.
Games & Gameplay
How do I bet on cricket matches at tr99?
To bet on cricket at tr99, log in to your account and visit the Cricket section. You will find markets for BPL, IPL, T20 World Cup, Test matches, and Bangladesh Tigers international fixtures. Select a match, choose your market (match winner, top batsman, total runs, etc.), enter your stake in BDT, and confirm your bet. Live in-play betting is also available for supported matches.
What cricket leagues and tournaments can I bet on at tr99?
tr99 covers a wide range of cricket competitions including the Bangladesh Premier League (BPL), Indian Premier League (IPL), ICC T20 World Cup, ICC Cricket World Cup, The Hundred, Pakistan Super League (PSL), and all bilateral international series involving the Bangladesh Tigers. Markets are published ahead of scheduled fixtures and updated in real time throughout each match.
Can I play tr99 slots on my mobile phone?
Yes. tr99 is fully optimised for mobile play and works on all modern Android and iOS devices through your mobile browser — no app download is required. The slots library, live casino tables, and sports betting sections all load smoothly on mobile. Simply visit tr99.im in your phone's browser, log in, and play. For the best experience, use a stable Wi-Fi or 4G connection.
What is the RTP on tr99 slot games?
The Return to Player (RTP) percentage on tr99 slot games varies by title and game provider. Most slots in the tr99 library have an RTP between 94% and 97%, with some premium titles from providers such as Pragmatic Play and NetEnt offering RTPs above 96%. RTP information for individual games is typically available in the game's information or rules panel within the game interface.
Are the games on tr99 provably fair?
All games on tr99 are supplied by internationally recognised game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — whose Random Number Generators (RNGs) are independently tested and certified by third-party auditing bodies. tr99 does not develop games in-house, which means every outcome is determined by a certified, tamper-proof RNG system.
Bonuses & Promotions
What is the welcome bonus for new tr99 players?
tr99 offers a welcome bonus for newly registered players who make their first qualifying deposit. The bonus amount and terms — including minimum deposit threshold, bonus percentage, and eligible games — are published on the tr99 Promotions page and may be updated periodically. Always read the full bonus terms before opting in, so you understand the wagering requirements and any game restrictions that apply.
What are the wagering requirements on tr99 bonuses?
Wagering requirements on tr99 bonuses specify how many times you must bet the bonus amount before any winnings derived from the bonus become withdrawable. The exact wagering multiplier varies by promotion and is stated clearly in each bonus's terms and conditions. Completing wagering requirements on slots generally counts 100% toward the requirement, while live casino and sports bets may contribute at a lower percentage.
Does tr99 have a loyalty or VIP programme?
tr99 rewards regular players through an ongoing loyalty programme. As you wager on eligible games and sports markets, you accumulate loyalty points that can be redeemed for bonus credit or other rewards. High-volume players may be invited to tr99's VIP tier, which comes with dedicated account management, faster withdrawal processing, higher limits, and exclusive seasonal promotions — for example, during BPL season or Eid.
Can I use a bonus on cricket betting or sports markets?
Whether a tr99 bonus can be used on sports betting — including cricket — depends on the specific promotion. Some bonuses are exclusively for casino games or slots, while others are sports-specific or cover both. The eligible product categories are always stated in the promotion's terms and conditions. If you are unsure whether your active bonus covers cricket or BPL betting, contact our support team before placing your bet.
Safety & Responsible Gaming
Is tr99 safe to use in Bangladesh?
tr99 uses 256-bit SSL encryption to protect all data transmitted between your device and our servers, ensuring that your personal information and financial transactions are secure at all times. Player funds are held separately from operational accounts. tr99 does not share your personal data with third parties for marketing purposes. We are committed to maintaining a safe, fair, and transparent platform for all players in Bangladesh.
How does tr99 protect my personal and financial data?
tr99 protects your data using industry-standard 256-bit SSL encryption on all connections. Personal data collected during registration and KYC is stored on secure, access-controlled servers. Payment data is handled through certified payment processors and is never stored in plaintext on tr99's systems. You can review how tr99 collects, stores, and uses your data in full detail on the Privacy Policy page.
What should I do if I think gambling is becoming a problem for me?
If gambling is causing stress, financial difficulty, or affecting your relationships, tr99 urges you to act immediately. Log in to your account and visit the Responsible Gaming section to set deposit limits, activate a time-out, or apply for self-exclusion. You can also contact our support team at — available 24/7 — to have restrictions applied instantly on your behalf. Seeking help is a sign of strength, and our team is ready to assist without judgement.
What is the minimum age to play on tr99?
The minimum age to register and play on tr99 is 18 years old. This is a strict policy with no exceptions. All new players must declare their date of birth during registration, and tr99 verifies age as part of its standard KYC process using government-issued identity documents. Any account found to be registered by a person under 18 will be immediately closed and all funds returned.
How do I contact tr99 customer support?
tr99's customer support team is available 24 hours a day, 7 days a week in English. You can reach us by email at . Our team covers players from across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. We aim to respond to all enquiries within one hour during Bangladesh Standard Time (BST, UTC+6) peak hours, and within a few hours at other times.
Still Have Questions? We're Here to Help
Our English-language support team is available around the clock to assist tr99 players across Bangladesh. Or explore our platform — cricket betting, slots, and live casino are all waiting for you.
Reach our team any time at . For urgent responsible gaming matters, include "RESPONSIBLE GAMING — URGENT" in your subject line to be routed to a specialist immediately.
We aim to reply within 1 hour during BST (UTC+6) peak hours. All enquiries are answered within a few hours at most. Our team covers account, payments, technical, and responsible gaming topics in English — 365 days a year.