tr99 Privacy Policy
How We Handle Your Personal Data
At tr99, your privacy is not an afterthought — it is a core operational commitment. This Privacy Policy explains in plain English exactly what personal data we collect from players in Bangladesh, why we collect it, how we use and store it, and what rights you have over your own information.
Six Core Privacy Principles
Everything tr99 does with your personal data is governed by these six principles. They inform our systems, our staff training, and every decision we make about data handling.
tr99 collects only the personal data that is strictly necessary to operate your account, process payments, and meet our regulatory obligations. We do not collect data speculatively.
All personal data is stored on encrypted servers protected by 256-bit SSL technology. Access to player data is restricted to authorised personnel on a strict need-to-know basis.
tr99 does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data belongs to you and is used only as described in this Privacy Policy.
You have the right to access, correct, and in certain circumstances delete the personal data tr99 holds about you. Requests are handled within 30 days of receipt by our support team.
tr99 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable anti-money laundering and record-keeping obligations.
If tr99 ever changes how it processes your personal data in a material way, we will notify you via your registered email address before the change takes effect, giving you time to review and respond.
Information We Collect
When you interact with the tr99 platform — whether by registering an account, making a deposit, placing a bet, contacting support, or simply browsing the website — we may collect certain categories of personal data. Below is a transparent account of exactly what we collect and under what circumstances.
Registration and Identity Data
When you create a tr99 account, we collect your full legal name, date of birth, residential address (including city, district, and postcode within Bangladesh), email address, and mobile phone number. This information is required to create and maintain your account, to verify your identity in accordance with our Know Your Customer (KYC) obligations, and to communicate with you about your account.
Identity Verification Documents
As part of our KYC verification process, we may collect copies of government-issued identity documents, including your National Identity Card (NID), passport, or driving licence. We may also collect a selfie or live photo for facial verification purposes. These documents are processed solely for identity verification and fraud prevention and are stored securely in encrypted form.
Financial and Transaction Data
We collect records of all financial transactions conducted through your tr99 account, including deposit amounts, withdrawal requests, payment method identifiers (such as your bKash mobile number, Nagad wallet reference, or Rocket account number), transaction timestamps, and transaction reference IDs. We do not store full payment credentials — only the minimum identifiers needed to process and reconcile transactions.
Gaming Activity Data
tr99 maintains detailed records of your gaming activity, including game sessions played, wager amounts, game outcomes, bonus activity, and account balance history. This data is used to provide the gaming service, resolve disputes, detect fraud, and comply with responsible gaming obligations.
Technical and Device Data
When you access the tr99 website or mobile platform, we automatically collect certain technical data including your IP address, browser type and version, operating system, device model, screen resolution, referring URL, and session timestamps. This data is used for security monitoring, fraud detection, and platform optimisation.
Communications Data
If you contact tr99 via live chat, email, or any other support channel, we retain a record of that correspondence including the content of your messages, the date and time of contact, and the outcome of any support interaction. This data is used for quality assurance, dispute resolution, and training purposes.
— Registration & identity details
— KYC verification documents
— Financial & transaction records
— Gaming activity & session logs
— Device & technical data (IP, browser)
— Support correspondence records
| Data Category | Purpose | Legal Basis |
|---|---|---|
| Name, date of birth, address | Account creation, KYC verification | Contractual necessity; legal obligation |
| NID / passport / driving licence | Identity verification, fraud prevention | Legal obligation; legitimate interest |
| bKash / Nagad / Rocket identifiers | Payment processing, transaction reconciliation | Contractual necessity |
| Gaming session and wager records | Service delivery, dispute resolution, responsible gaming | Contractual necessity; legal obligation |
| IP address and device data | Security monitoring, fraud detection | Legitimate interest |
| Support correspondence | Dispute resolution, quality assurance | Legitimate interest |
| Marketing preferences (opt-in only) | Promotional communications | Consent (freely given, withdrawable at any time) |
How We Use Your Data
tr99 uses your personal data only for clearly defined, legitimate purposes. We do not process your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which we use personal data are set out below.
Account Management and Service Delivery
The most fundamental use of your data is to operate your tr99 account. This includes creating and maintaining your account record, processing deposits and withdrawals via bKash, Nagad, Rocket, and Upay, crediting bonuses, recording gaming activity, and providing access to the tr99 platform's full range of products — including live casino games from Evolution Gaming and Ezugi, slots from Pragmatic Play, NetEnt, and Microgaming, and sports betting markets covering cricket (BPL, IPL, T20 World Cup) and other sports.
Identity Verification and Fraud Prevention
tr99 uses identity and financial data to verify that players are who they claim to be, that they meet the minimum age requirement of 18 years, and that their payment methods are genuinely their own. This processing is a legal obligation and a core component of our anti-money laundering (AML) and fraud prevention programmes. We may use automated tools as part of this process, supplemented by manual review where appropriate.
Responsible Gaming Monitoring
tr99 analyses gaming activity data to identify patterns that may indicate problem gambling behaviour, such as unusually long session durations, rapidly escalating bet sizes, or attempts to circumvent self-exclusion measures. Where such patterns are detected, our responsible gaming team may reach out to the player proactively. This processing is conducted in the player's genuine interest and in accordance with our Responsible Gaming Policy.
Customer Support
When you contact the tr99 support team, we use your account data and the content of your communication to diagnose and resolve your query as efficiently as possible. Support interactions are logged and retained for quality assurance purposes and to maintain a record of any commitments or resolutions offered.
Marketing Communications (Opt-In Only)
If you have explicitly opted in to receive marketing communications from tr99, we may use your email address and communication preferences to send you information about new games, promotional offers, bonus opportunities, and seasonal campaigns — including Eid promotions, Pohela Boishakh specials, and BPL cricket season offers. You may withdraw your marketing consent at any time by emailing or by updating your account notification settings. Withdrawing marketing consent does not affect your ability to use the tr99 platform.
Legal and Regulatory Compliance
tr99 is required by applicable regulations to retain certain financial and identity records for defined periods. We use your data to prepare and file reports as required by law, to respond to lawful requests from regulatory or law enforcement authorities, and to defend or prosecute legal claims where necessary.
Data Sharing & Third Parties
tr99 does not sell, rent, or trade your personal data to any third party for that party's own marketing or commercial purposes. However, in order to deliver the tr99 service, we work with a carefully selected range of trusted third-party partners and service providers. We share the minimum necessary personal data with these partners and require all of them to handle your data securely and in accordance with applicable data protection standards.
Payment Service Providers
To process your deposits and withdrawals, tr99 shares transaction data — including your mobile number, transaction amount, and account reference — with the relevant mobile financial service provider (bKash, Nagad, Rocket, or Upay). This sharing is strictly limited to the information needed to execute the transaction. tr99 does not share your gaming history or identity documents with payment providers.
Game Software Providers
tr99 games are delivered via licensed integrations with studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session data (such as game round IDs and bet amounts) in order to resolve technical disputes and audit game fairness. They do not receive personally identifiable information such as your name, address, or payment details.
Identity Verification and KYC Providers
tr99 may use third-party KYC technology providers to assist with identity document verification. Where we do so, your identity documents are transmitted securely to the provider's platform solely for the purpose of verifying your identity. The provider is contractually prohibited from using your data for any other purpose.
Fraud Detection and Security Providers
tr99 uses third-party fraud detection and cybersecurity services that may process technical data such as your IP address, device fingerprint, and behavioural patterns on the platform. This processing is conducted on the basis of our legitimate interest in maintaining platform security and preventing financial crime.
Legal and Regulatory Disclosures
tr99 may disclose personal data to regulatory authorities, law enforcement agencies, or courts where required to do so by law, or where we have a good-faith belief that such disclosure is necessary to prevent fraud, money laundering, or other criminal activity, or to protect the rights, property, or safety of tr99, its players, or the public. We will always endeavour to notify affected players of such disclosures unless legally prohibited from doing so.
— bKash, Nagad, Rocket, Upay (payments)
— Pragmatic Play, Evolution Gaming, Spribe (game delivery)
— KYC verification providers (identity checks)
— Fraud detection & cybersecurity services
— Legal & regulatory authorities (as required by law)
Cookies & Tracking Technologies
tr99 uses cookies and similar tracking technologies on its website to improve your browsing experience, maintain your session when you are logged in, and gather analytics data that helps us understand how players use the platform. This section explains what types of cookies we use and how you can manage your cookie preferences.
Essential Cookies
These cookies are strictly necessary for the tr99 website to function. They enable core features such as your login session, security token management, language preferences, and navigation between pages. Without these cookies, the platform cannot operate correctly. Essential cookies cannot be disabled.
Functional Cookies
Functional cookies allow the tr99 platform to remember your preferences and personalise certain aspects of your experience — for example, remembering your preferred deposit method or your last visited game category. These cookies improve convenience but are not required for the platform to function.
Analytics Cookies
tr99 uses analytics cookies to collect aggregated, anonymised data about how players navigate the website, which pages are visited most frequently, and where users encounter difficulties. This data helps us improve the platform over time. Analytics cookies do not identify you personally.
Managing Your Cookie Preferences
You can control non-essential cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies stored by websites. Please note that blocking functional or analytics cookies may affect your experience on the tr99 platform. Detailed instructions for managing cookies in popular browsers (Chrome, Firefox, Edge, Safari) are available in each browser's official help documentation. Alternatively, contact our support team at for guidance.
— Essential — cannot be disabled; required for login and security
— Functional — remembers your preferences (optional)
— Analytics — anonymised usage data to improve the platform (optional)
Data Retention & Storage
tr99 retains your personal data for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable legal, regulatory, or contractual obligations. The following retention periods apply:
- Active account data — retained for the lifetime of your account and for a period of 5 years following account closure, in compliance with standard anti-money laundering record-keeping requirements.
- Identity verification documents (KYC) — retained for a minimum of 5 years from the date of the last transaction on your account, as required for AML compliance purposes.
- Financial transaction records — retained for a minimum of 5 years from the date of each transaction.
- Gaming activity logs — retained for 3 years from the date of each gaming session.
- Support correspondence — retained for 2 years from the date of each interaction.
- Marketing data — retained only for as long as you maintain an active marketing opt-in. Once you withdraw consent, your marketing preferences are updated immediately and your data is removed from our marketing systems within 30 days.
- Technical and device data (logs) — retained for up to 12 months from the date of collection, after which logs are anonymised or deleted.
Data stored by tr99 is held on secure servers. tr99 does not transfer personal data to countries or territories that do not maintain an adequate level of data protection without first implementing appropriate safeguards, such as standard contractual clauses or equivalent technical and organisational measures.
When a retention period expires, personal data is securely deleted or anonymised in accordance with tr99's internal data disposal procedures. Anonymised data (from which no individual can be identified) may be retained indefinitely for statistical and analytical purposes.
— Account data: 5 years post-closure
— KYC documents: 5 years post-last transaction
— Transaction records: 5 years
— Gaming logs: 3 years
— Support records: 2 years
— Technical logs: 12 months
— Marketing data: until opt-out, then deleted within 30 days
Your Privacy Rights
tr99 recognises and respects your rights over your personal data. You may exercise any of the following rights at any time by contacting our support team at . We will respond to all valid requests within 30 days of receipt. In some cases, particularly where requests are complex or numerous, we may extend this period by a further 30 days, in which case we will notify you of the extension.
- Right of Access: You have the right to request a copy of the personal data that tr99 holds about you. We will provide this in a structured, commonly used, machine-readable format (such as a PDF or CSV export).
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update most standard account information directly through your account settings page.
- Right to Erasure ("Right to Be Forgotten"): In certain circumstances, you may request that tr99 delete your personal data. This right is subject to overriding legal obligations — for example, we cannot delete financial transaction records that we are required by law to retain for 5 years. Where erasure is possible, we will complete it within 30 days.
- Right to Restrict Processing: You may request that tr99 limit the way in which we process your personal data while a dispute or review is pending.
- Right to Data Portability: You may request that tr99 provide your personal data in a portable format so that you can transfer it to another service provider of your choice.
- Right to Object: You may object to our processing of your personal data where that processing is based on legitimate interest rather than contractual necessity or legal obligation. The most common exercise of this right is objecting to marketing communications — see Section 2 for how to opt out.
- Rights Related to Automated Decision-Making: Where tr99 makes automated decisions that materially affect your account (such as automated fraud flags), you have the right to request human review of that decision.
To exercise any of the above rights, email from the email address registered to your tr99 account, clearly stating which right you wish to exercise and providing sufficient detail to allow us to identify your account and process your request. tr99 does not charge a fee for exercising these rights.
Email from your registered email address. Include:
1. Your full name as registered
2. The specific right you wish to exercise
3. Any relevant context or detail
We respond within 30 days. Identity verification may be required before we process the request.
Data Security Measures
tr99 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. The following security measures are in place across the tr99 platform:
- 256-bit SSL/TLS Encryption: All data transmitted between your browser or device and the tr99 servers is encrypted using industry-standard 256-bit SSL/TLS protocols. The padlock icon in your browser address bar confirms that your connection is secure.
- Encrypted Data Storage: Personal data stored in tr99's databases — including identity documents, financial records, and account credentials — is encrypted at rest using AES-256 encryption.
- Access Controls: Access to player data within tr99's internal systems is restricted to authorised personnel only, on a strict need-to-know basis. All staff with access to personal data undergo regular data security training.
- Two-Factor Authentication (2FA): tr99 strongly recommends that all players enable two-factor authentication on their accounts. 2FA adds a second layer of verification beyond your password, significantly reducing the risk of unauthorised account access.
- Intrusion Detection Systems: tr99's infrastructure is monitored around the clock by automated intrusion detection systems that flag and respond to suspicious activity in real time.
- Regular Security Audits: tr99 conducts regular internal and third-party security audits to identify and remediate vulnerabilities in its systems. Game fairness is independently verified by certified testing laboratories.
- Breach Response Protocol: In the event of a data breach that is likely to result in a risk to your rights and freedoms, tr99 will notify affected players without undue delay and will take immediate steps to contain and remediate the breach.
While tr99 takes every reasonable precaution to protect your data, no digital system can guarantee absolute security. You also have a responsibility to protect your own account by keeping your password confidential, not sharing your login credentials with any third party, and logging out of your account when using a shared or public device. If you suspect that your tr99 account has been compromised, contact immediately.
— Use a strong, unique password for tr99
— Enable two-factor authentication
— Never share your login credentials
— Always log out on shared devices
— Report suspicious activity immediately to
Contact & Privacy Enquiries
If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or have a concern about how tr99 handles your personal data, please contact our support team using the details below. All privacy-related enquiries are handled by our dedicated data protection team and are treated with the highest level of confidentiality.
Email:
Response Time: Typically within 1 hour during operational hours (Bangladesh Standard Time, UTC+6). Privacy rights requests are processed within 30 days of receipt.
Support Hours: 24 hours a day, 7 days a week, including public holidays observed in Bangladesh such as Eid, Victory Day (December 16), and Independence Day (March 26).
Language: English
When contacting us about a privacy matter, please email from the address registered to your tr99 account and include a clear description of your enquiry. Where we need to verify your identity before processing a request, we will ask you to provide sufficient identifying information — we will never ask for your full password or complete payment credentials.
tr99 is committed to resolving all privacy concerns promptly and fairly. If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter through the appropriate legal channels available to you in your jurisdiction.
tr99 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we offer. Any material changes to this Privacy Policy will be communicated to registered players via email at least 14 days before the changes take effect. The current version of this Privacy Policy is always available at tr99.im/privacy-policy and displays the effective date at the top of the page.
Email:
Response: within 1 hour (BST, UTC+6)
Rights requests: within 30 days
Available: 24/7, 365 days a year
Always email from your registered tr99 account address for fastest processing.
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